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Family ‘forced’ to nap on damaged lounge bed subsequent to black cover and SLUGS after Pontins ‘downgrades’ their holiday stay 

November 5th, 2015 by admin | Filed under Blog.
  • Elizanne Morris paid £400 for a outing with her partner and immature son
  • The integrate were given a one bedroom room with bunk-beds and a sofa 
  • Family were also attacked of £50 when thieves broke into a locker during a pool

Georgia Diebelius For Mailonline

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A family’s holiday incited into a outing from ruin after a hillside left them sleeping with slugs.

Elizanne Morris, 31, visited the Brean Sands Holiday Park in Somerset with her partner Jamie Hayles and their three-year-old son Tommy in July. 

She was ‘disgusted’ to find that her £400 ‘two-bedroom’ room had been substituted for a one bedroom, with mould, cracks, a bunk-bed and singular bed, though notice. 

Elizanne Morris, 31, visited a Brean Sands Holiday Park in Somerset with her partner Jamie Hayles, 27

Elizanne Morris, 31, visited a Brean Sands Holiday Park in Somerset with her partner Jamie Hayles, 27

Slugs we found slithering adult a walls and over black cover that was behind chair in a apartment

Slugs we found slithering adult a walls and over black cover that was behind chair in a apartment

The integrate contend they were forced to nap on a loll bed that had a hole underneath and was damaged

The integrate contend they were forced to nap on a loll bed that had a hole underneath and was damaged

The couple, who had trafficked dual and a half hours from their home in Portsmouth, explain they were afterwards forced to nap on a shop-worn loll bed with a focussed leg after being supposing with one double duvet cover between them – notwithstanding a fact they had been given apart beds. 

After vocalization with reception, she was sensitive that a hillside was due to flooding in some-more than 20 of a bedrooms – however notwithstanding a £200 disproportion in price, Ms Morris claims Pontins refused to repay a difference.

The family also requested to be changed into a two-bedroom room that they had identified to be vacant, however explain hotel staff told them a room was not accessible due to H2O damage. 

During a holiday, a family we also forced to record a military news after their locker was shop-worn into by a hole in a one above and £50 was stolen while they used a swimming pool.

Towards a finish of a holiday, Ms Morris pronounced she was left ‘horrified’ when a upkeep male regulating a doorway to a two-bedroom unit a family had requested to be changed to, sensitive her that a room in fact had no H2O repairs – usually a inadequate lock.

Since being home, a 31-year-old pronounced she has contacted a holiday park countless times for a reinstate and has not nonetheless had a response. 

Appliances in a kitchen were pronounced to have been greasy and shop-worn during a Brean Sands Holiday Park

Appliances in a kitchen were pronounced to have been greasy and shop-worn during a Brean Sands Holiday Park

Ms Morris said: ''Then we beheld all else; black cover in a room, holes in a walls, mud everywhere, ripped lino'

Ms Morris said: ”Then we beheld all else; black cover in a room, holes in a walls, mud everywhere, ripped lino’

Speaking of a ordeal, Ms Morris said: ‘We got to a room to find initial of all that there was usually one bedroom, that had a berth bed and a singular bed in it. 

‘Then we beheld all else; black cover in a room, holes in a walls, mud everywhere, ripped lino.

‘I went true behind to accepting and they afterwards during this indicate told me we had been downgraded.

‘They explained that they had 22 apartments sealed off due to flooding and they were entirely requisitioned therefore could not pierce us and yield us with a accommodation we had paid for as advertised.

‘We had no gangling income to go elsewhere so we were stranded and therefore had to stay. 

‘I asked accepting to reinstate a whole volume and we would go elsewhere, they pronounced no that we would have to send an email.

The loll bed, that a integrate slept on together, was reportedly lop-sided and had a vast hole next it

The loll bed, that a integrate slept on together, was reportedly lop-sided and had a vast hole next it

‘I afterwards asked about a disproportion in cost – to that they pronounced they could not do either. 

‘The usually thing they could offer to do was send a cleaner for a mould, and pronounced we would need to nap on a loll bed in a loll in regards to linen.

‘The bed was lop-sided and had a hole underneath. 

‘At one point, Tommy knocked a drawers and we saw some mould.

‘We pulled them out serve to have a demeanour and we pronounced to Jamie “what is that? Is that a teabag?” 

‘It incited out to be a knock and accepting pronounced they would send a cleaner, though they didn’t – so we finished adult removing absolved of it myself. 

‘It is outrageous and a park is a mess, when we spoke to a upkeep male per a two-bed opposite, we was frightened since he told me a usually thing wrong with a room was a lock.

‘It’s usually not right to compensate for something and be put somewhere like that.’ 

MailOnline Travel has approached a Brean Sands Holiday Park for comment. 

The family contend their £400 'two-bedroom' room had been substituted for a one with cover and cracks

The family contend their £400 ‘two-bedroom’ room had been substituted for a one with cover and cracks

During a holiday, a family we also forced to record a military news after their locker was shop-worn into by a hole in a one above and £50 was stolen while they used a swimming pool

During a holiday, a family we also forced to record a military news after their locker was shop-worn into by a hole in a one above and £50 was stolen while they used a swimming pool


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