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Family arrive during Airbnb villa in Spain to find guest already there

September 26th, 2015 by admin | Filed under Blog.
  • The Murphys had requisitioned 10-day stay in Majorcan villa for £3,145
  • But arrived during a Spanish stop-off to find another family already there
  • Mother Kate says a engagement was ‘cancelled’ as they were on a plane
  • The family was forced to fly home after spending usually dual nights away 

John Hutchinson for MailOnline

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A holidaymaker has oral of her annoy after she arrived with her family during an Airbnb villa in Spain to find a holiday home had been double-booked.

Kate Murphy and father John, along with children Tom, 15, and Gisele, nine, requisitioned a 10-day stay in Aug with a website, that offers accommodation in private homes.

But their fad incited to despondency when they arrived during a villa in Majorca to learn another family were already staid in.

Kate Murphy was looking brazen to spending 10 days in a villa in Majorca, Spain, with father John (not pictured) and children Tom and Gisele

Kate Murphy was looking brazen to spending 10 days in a villa in Majorca, Spain, with father John (not pictured) and children Tom and Gisele

The family, who paid £3,145 for their Aug 4-14 stay, were put adult in another residence by a villa’s owners for free. They afterwards stayed for a night in an out-of-town hotel.

But since a engagement income wasn’t sent behind to them true away, they had no choice though to cut brief their summer mangle and fly behind to a UK.

Speaking to MailOnline Travel, Mrs Murphy said: ‘When we got to a villa it was apparent another family were there so my father went subsequent doorway where he met a owners of a dual villas.

‘He felt contemptible for us and let us stay for giveaway for one night [next door].

‘But as it was rise deteriorate many hotels were full. The one we eventually stayed in was €350 a night and it was awful so it was not an choice to stay for a second night.

‘The hostess, as they call them on Airbnb, had zero to benefit by engagement this villa for us when it was already requisitioned and she had indeed cancelled a engagement while we flying.

‘But since of miss of Wi-Fi we didn’t get that summary until we were indeed during a villa.’

This is a skill that was double-booked when a Murphys arrived in Majorca

This is a skill that was double-booked when a Murphys arrived in Majorca

Mrs Murphy, 49, spoke of how her daughter was looking brazen to being means to float in a pool, though usually managed to do that once after a owners charity his other villa for a night.

‘This authorised my daughter who is spooky with swimming one possibility to use a pool and she left a owners a note on her bed in a morning,’ combined a housewife from Camberley in Surrey.

‘She was so happy with that one night she wanted to appreciate him.’

After job Airbnb countless times to get a conditions resolved and find choice accommodation, a family set out in 45 grade feverishness to find a hotel room, a unequivocally formidable charge given that it was rise season.

The family were put adult by a horde in a villa he owned subsequent door. This had a pool, so Mrs Murphy's swimming-obsessed daughter was means to have a dip

The family were put adult by a horde in a villa he owned subsequent door. This had a pool, so Mrs Murphy’s swimming-obsessed daughter was means to have a dip

Such was daughter Gisele's pleasure during enjoying a pool for usually one day she left a handwritten note to a kind owner

Such was daughter Gisele’s pleasure during enjoying a pool for usually one day she left a handwritten note to a kind owner

Mrs Murphy said: ‘They (Airbnb) done promises all that day. We waited usually to find a one they were charity was a finish conflicting of what we wanted – a tiny unit and no pool.

‘We had to book a possess hotel that night and done a preference to go home a subsequent day but any possibility to go to a beach.’

Although Mrs Murphy says Airbnb has refunded £3,545 –  the cost of a villa they never got to stay in, and a hotel and food stipend – she claims a moody income they mislaid and a new ones they had to book means they are £1,500 out of pocket.

Sadly for a Murphy family, they didn't get a event to suffer their ten-day fever mangle in Majorca

Sadly for a Murphy family, they didn’t get a event to suffer their ten-day fever mangle in Majorca

She added: ‘We didn’t get a lot of nap both nights so this usually combined to a stress.

‘Mostly it was usually a still clarity of ‘this isn’t unequivocally function surely’ and it usually unequivocally strike home when we got back. 

‘We are all dissapoint and unhappy and zero can make adult for a fact that a holiday was totally ruined.

‘I would titillate people not to put blind faith in companies like Airbnb there are apparently some teething problems, with lots of a properties being on mixed sites. 

‘We would never book a summer holiday in this approach ever again.’ 

A orator for Airbnb told MailOnline: ‘Our initial response to this exploration didn’t accommodate a standards we set for ourselves. We’ve apologised to these guest and are providing them with a full support. 

‘Over 50 million people have stayed on Airbnb and problems for hosts and guest are intensely rare.’

 


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