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EasyJet refuses to reinstate woman’s holiday moody after breast cancer diagnosis

October 5th, 2015 by admin | Filed under Blog.
  • Helen Rowland was diagnosed with a singular cancer before to her £400 flights 
  • EasyJet primarily offering her a £127 document to be used within 6 months
  • After being contacted by a press easyJet offering a full-cost voucher
  • The airline however are still refusing to reinstate a income to Mrs Rowland 

Georgia Diebelius For Mailonline

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A lady has cursed ‘insensitive’ EasyJet who refused to reinstate her cancelled holiday moody after she was diagnosed with cancer.

Helen Rowland, 53, was looking brazen to a 10-day mangle in Turkey with partner Alan Smith when she went to her alloy with chest pains.

Days after she was ravaged by a news she had a singular form of breast cancer and would need a lumpectomy operation while she was due to be away.

Mrs Rowland was looking brazen to a 10-day mangle in Turkey with partner Alan Smith (above)

Mrs Rowland was looking brazen to a 10-day mangle in Turkey with partner Alan Smith (above)

Mum-of-one Helen immediately contacted easyJet to cancel her dual £200 flights to Antalya and asked for a refund.

But nonetheless it was still around a month before she was due to transport she pronounced an ‘unsympathetic’ call handler refused to give her a income back.

Instead, they offering her a £127 document that she was told had to be used within 6 months.

Helen, who lives with Alan, 69, in Saxilby, Lincolnshire, said: ‘When we listened a word “cancer”, it felt like we had been strike with a hammer. It unequivocally knocked me for six.

‘They told me we had a singular type, and that they wouldn’t know accurately what it was until they took it out.

‘I had been unequivocally vehement for a holiday. we requisitioned it given we felt like we unequivocally indispensable a rest and we suspicion we would only chill out and do nothing.

The airline offering her a £127 document for a flights that she was told had to be used within 6 months

The airline offering her a £127 document for a flights that she was told had to be used within 6 months

‘I was unequivocally unhappy when we found out we couldn’t go, and so was my other half.

‘When we told easyJet we couldn’t go, it was a lady on a other finish of a phone.

‘I told her we had breast cancer, though she wasn’t as sensitive as we suspicion she was going to be.

‘I theory she was only doing her job, though it dissapoint me that she didn’t react. You design a bit of sympathy, generally from a woman.

‘She put me on reason and came behind and pronounced all they could do was offer me a document of £127, to redeem within a subsequent 6 months.

‘I wasn’t awaiting to get a whole £400 back, though it was a bit of a slap in a face.’

Mrs Rowland is due to start radiotherapy in 6 weeks’ time, that could go on for months

Mrs Rowland is due to start radiotherapy in 6 weeks’ time, that could go on for months

Helen was due to fly out to Antalya from Manchester on Oct 6 and fly behind 10 days later.

But weeks before she was diagnosed with breast cancer and told she would need an operation during her requisitioned holiday.

She is also due to start radiotherapy in 6 weeks’ time, that could go on for months.

She pronounced easyJet told her they did not make refunds if a engagement was cancelled some-more than 24 hours after it was made.

The company’s terms also state refunds are not offering when passengers are ‘unable to fly overdue to any change in personal circumstances, including though not singular to medical grounds’.

Helen, a home carer, added: ‘The holiday association was positively fantastic, though easyJet some-more or reduction pronounced good fitness with that one.

‘I was only gobsmacked really. We spent £400 and they have been unequivocally insensitive.

‘I haven’t oral to them given that conversation, and they haven’t got in hold to apologize or anything.

‘I only consider it is disgusting. we offering to send all a papers and all from a sanatorium that infer it, though nobody wanted to know.

‘It would be good to have a refund, or during slightest an apology.’

EasyJet has now offering her a document for a full cost of her moody - though still refused to reinstate her money

EasyJet has now offering her a document for a full cost of her moody – though still refused to reinstate her money

After being contacted by a press easyJet has corroborated down and offering her a document for a full cost of her moody – though still refused to reinstate her money.

A mouthpiece said: ‘We sympathise with Ms Rowland’s conditions that is why, nonetheless a tickets are customarily non-refundable, we have offering to yield her with a moody document for a full value of a outing she is incompetent to take while she is undergoing diagnosis (excluding an executive price of £13.)

‘Ms Rowland has explained that she might be incompetent to use this document in a really nearby destiny and as such, given her particular circumstances, we will extend a date by that she needs to use a document to 3 years.

‘We always suggest business have extensive transport word to cover for astonishing resources and will always yield a minute to word companies when business need to make a claim.’


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