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Dementia-sufferer Dolores Runnels’ moody calamity after Southwest Airlines forgot her

November 10th, 2015 by admin | Filed under Blog.
  • Dolores Runnels was left sitting in her chair when a aircraft landed in Greenville
  • She was seated on a craft by herself until some-more passengers boarded 
  • She afterwards flew for 14 hours – to Baltimore, Chicago and afterwards behind to Greenville – adding another 3 legs to her journey
  • Runnels suffers from insanity and is incompetent to caring for herself
  • Her daughter Melody Allega is perfectionist an reparation from a airline 

Corey Charlton for MailOnline

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An 82-year-old dementia-sufferer’s four-hour moody incited into a 14-hour distress when staff forgot about her and left her sitting on house a craft after she arrived during her destination.

Dolores Runnels was ostensible to transport from Dallas to Greenville around Houston in a four-hour flight, WYFF4 reported.

But after she was left sitting on a craft during Greenville, she continued on to Baltimore, Chicago and afterwards behind to Greenville.

Melody Allega Dolores Runnels

Dolores Runnels’ (right) daughter Melody Allega (left) is perfectionist Southwest Airlines apologize for forgetful about her dementia-suffering mom and withdrawal her seated on a flight

A orator for Southwest Airlines pronounced it did all it could to assistance her when it satisfied she had incidentally been flown to Baltimore

A orator for Southwest Airlines pronounced it did all it could to assistance her when it satisfied she had incidentally been flown to Baltimore

Mrs Runnels, who suffers from insanity and is incompetent to caring for herself, remained sitting on a moody while new passengers boarded.

Her daughter Melody Allega is now perfectionist an reparation from Southwest Airlines after she claimed a association had even summarized a devise to assistance her mom during a trip.

She told a broadcaster: ‘[I want] them even only to contend we unequivocally messed this adult and we take shortcoming for that and here is a devise to not have this occur again to anybody else.’

A orator for Southwest Airlines told MailOnline: ‘A newcomer roving alone on moody 486 from Houston Hobby to Greenville-Spartanburg arrived during her dictated end though did not get off a aircraft and trafficked on with other passengers to Baltimore-Washington.

‘Upon her attainment during BWI and after training of a conditions with this customer, a airfield employees did what they do best – they jumped into action, bought her food, and diligently worked on moody arrangements to get her behind to Greenville-Spartanburg that day.

‘At Southwest, we cruise any patron an extended partial of a family. We’ll finish an inner examination of what happened.’


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