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British family drifting to Austria with BA were barred from moody by staff confused by new EU manners on migrant travel

January 21st, 2016 by admin | Filed under Blog.
  • Gary Preston and family were on outing to see Salzburg’s Christmas markets
  • But his partner was incited divided during BA’s check-in for moody during Gatwick 
  • Staff wrongly claimed she indispensable 3 months left on pass to travel 

Caroline Mcguire for MailOnline

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Passengers travelling to Austria on British Airways flights have been incited divided during a airfield by staff disagreement new manners combined to control a upsurge of migrants to a country. 

Gary Preston and his family had requisitioned a outing to Salzburg to see a Christmas markets in December, though his partner Karen was refused entrance to a craft during Gatwick airfield after staff checked her passport. 

The member of staff sensitive her that a Austrian supervision had recently altered a discipline for visitors to a nation and that they indispensable a smallest of 3 months left on a pass when permitting entrance – as hers lapsed in Mar 2016, it was shabby for travel. 

Gary Preston and family t were prevented from boarding a BA moody to Austria since Mr Preston's partner usually had 3 months left on her passport

Gary Preston and family t were prevented from boarding a BA moody to Austria since Mr Preston’s partner usually had 3 months left on her passport

Mr Preston told Simon Calder at The Independent: ‘She stopped on my partner Karen’s. She pronounced something had come adult on her mechanism she had to check. She afterwards called a co-worker and pennyless a news to us.

‘She also sensitive us that BA themselves would be fined adult to £50,000 if they let Karen on board.’

The family afterwards visited a a group during a BA sales table during Gatwick airport where they forked them towards information on a Foreign Office’s transport pages that indicated visitors usually had to have a current pass for a generation of their stay in sequence to visit.

But they were told they were incompetent to assistance since of constantly changing manners in Austria’s transport policies.

The family on outing to see Salzburg's Christmas markets in December 

The family on outing to see Salzburg’s Christmas markets in December 

He after followed adult with a twitter to BA where he again forked them towards information on a Foreign Office’s transport pages. 

But BA stranded to their guns and again explained that they were incompetent to help, advising: ‘You’ll need to take your censure adult with gov.uk directly, Gary. We can’t criticism on their improper information.’ 

TRAVEL TO AUSTRIA: THE FACTS

EU adults can transport to Austria as prolonged as their transport request is be current for their whole stay. 

Non-EU adults need a transport request that is current for during slightest 3 months after a final day of their stay, in accordance with manners surrounding transport within a Schengen zone.

However, when Mr Preston followed his query adult with a Austrian Embassy, he was told that BA were wrong and passengers usually indispensable a current pass for a generation of their trip, as per Foreign Office guidelines.  

The Independent has reported that a mistake on BA’s partial was expected down to a new EU statute that requires all non-EU adults wanting to transport to a Schengen Zone to have a transport request that is valid until during slightest 3 months after a dictated date of depart from a domain of a Member States.

BA pronounced in a statement: ‘Our Customer Service agents work intensely tough to broach a high customary of use to all of a customers, and to safeguard that we reside by despotic regulations per any country’s entrance requirements.

‘We are really contemptible that on this arise we done a mistake. We are now questioning this box to safeguard that it does not occur again.

‘We have apologised to a patron and will be hit to explain what happened.’  


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